Shipping Policy

At The City Vet Online Shop, we are dedicated to providing a fast, convenient, and reliable delivery experience for all pet owners across Dubai. Please read the following policy carefully to understand our shipping terms, fees, and service availability.

 

 

Delivery Coverage

  • Our delivery service is currently available exclusively within the emirate of Dubai, United Arab Emirates. We are actively working to expand our coverage to additional emirates in the near future.

 

Delivery Charges

  • Free delivery is offered for all orders with a total value of AED 100 or more (after any discounts or promotions). For orders below AED 100, a flat delivery fee of AED 20 will be applied at checkout.

 

Delivery Timeframes

We strive to ensure your order reaches you promptly, while maintaining the highest standards of quality and care:

  • Daytime Orders: Orders placed before 4:00 PM will be delivered within 2 to 4 hours of confirmation, depending on order volume and location. Same-day delivery is available 7 days a week, excluding public holidays. 
  • Evening/Night Orders: Orders placed after 4:00 PM will be processed and scheduled for delivery the following day. These orders are prioritized for next-day delivery during the early delivery window.

 

Please note: While we aim to meet our promised delivery windows, unforeseen circumstances such as traffic, weather conditions, or peak periods may cause slight delays. We appreciate your understanding and patience in such cases.

 

Order Processing

  • Orders are processed immediately upon confirmation and prepared for dispatch from our designated fulfillment center. You will receive a confirmation message once your order is out for delivery.

 

Delivery Attempts

  • Our delivery team will attempt to contact you upon arrival. If the delivery is unsuccessful due to incorrect address, unavailability, or failure to respond, a re-delivery may be scheduled with an additional charge.

 

Important Notes

  • Ensure that your contact number and delivery address are entered correctly to avoid delays.
  • We are unable to deliver to P.O. Boxes, outside Dubai, or locations with restricted access.
  • Delivery services may be temporarily suspended during UAE public holidays or in exceptional cases.

 

Need Help?

If you have any questions or special delivery requests, our customer service team is here to help:

📞 800 3990
📧 shop@thecityvetclinic.com